Managing Disagreements
Learn how to manage disagreements with communities.
Learning objectives
- Understand the difference between productive tension and unproductive conflict.
- Understand how to de-escalate unproductive conflict when it occurs.
Guidance
“We’re going to demand the impossible of [City government]. So don’t step in the room if you’re not ready for the impossible. […] If someone can stand ten toes grounded in what those things are, you’re welcome.”
“[We need to] find creative ways to tie in and acknowledge issues […] in our meetings.”
To download this tool, visit engagement-toolkit.phila.gov/tools