Language Access
Learn how to accommodate language access.
Learning objectives
- Understand how to engage linguistically diverse communities.
- Understand how to provide language access accommodations.
Guidance
“City agencies don’t do a good job of communicating about language access accommodations. And if they do, the process for providing them often singles out the person who’s requested them. That can make people feel embarrassed for not speaking English.”
“Language [access accommodations, like] interpretation and translated documents, don’t need to be difficult or cumbersome. We just need to plan for them from the start.”
“You just have to be out there. You just have to go into different areas […] to show [us] that you’re there.”
To download this tool, visit engagement-toolkit.phila.gov/tools
To download this tool, visit engagement-toolkit.phila.gov/tools
To download this tool, visit engagement-toolkit.phila.gov/tools